Poker Online's Privacy Policy — Your data is completely safe with us

Poker Online collects certain information to provide its services. This data is gathered in two ways — what you provide directly and what is collected automatically.

Information you provide directly:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Mailing address and national ID number (for KYC verification).
• Payment-related details (such as account numbers).

Automatically Collected Information:

• IP address and device type.
• Browser and operating system information.
• A log of how long you spent on the site and which pages you visited.
• Gaming activity and transaction history.

Poker Online uses your information only for the following purposes:

• Account Management: To ensure secure registration, login, and account protection.
• Identity Verification: To complete the KYC process and prevent fraud.
• Payment Processing: To ensure deposits and withdrawals are processed securely.
• Customer Support: To resolve your issues and complaints promptly.
• Legal Obligations: To provide required information to regulatory authorities.
• Security Monitoring: To detect and prevent unusual activity.

Cookies are used when you browse the Poker Online website. Cookies are small data files stored in your browser that help enhance your experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure the site functions properly.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which sections of the site are used most frequently.

You can disable cookies in your browser settings, though this may limit certain features of the site.

Poker Online treats your privacy as its highest priority. Your information may be shared with third parties only in the following circumstances:

• Service Partners: Payment processors, identity verification providers, and technology service partners who operate under strict confidentiality agreements.
• Legal Obligations: In response to court orders, regulatory authority requests, or other legal requirements.
• Fraud Prevention: With law enforcement authorities where applicable.

Poker Online uses industry-standard technology to keep your data secure:

• All data is stored with AES-256 encryption.
• Database servers are firewall-protected and isolated from the internet.
• Staff access to data is role-based and reviewed on a regular basis.
• All data access logs are recorded and monitored.

How long data is retained: Following account closure, data is retained for a minimum of 5 years due to legal obligations, after which it is securely deleted.

Special measures are in place to protect your financial information during deposits and withdrawals at Poker Online:

• TLS 1.3 protocol is used during the transmission of payment information.
• Full account numbers for mobile banking or bank transfers are never stored on our servers.
• Once a payment is complete, only the relevant details are retained in the transaction log.
• Strict security agreements are in place with all payment processing partners.

As a Poker Online member, you have the following rights regarding your information:

Poker Online strictly refrains from providing services to anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• If we become aware that we hold data belonging to a minor, it will be deleted immediately.
• The account will also be closed immediately.

If parents believe their child is using Poker Online, they should notify the support team immediately.

Poker Online reserves the right to update this Privacy Policy at any time. In the event of changes:

• The date of any changes will be updated at the top of this page.
• A notice will be sent to your registered email for significant changes.
• Continued use of the site after any changes constitutes acceptance of the updated policy.

For any questions or requests regarding the Privacy Policy, please contact Poker Online:

• Email: [email protected] (general inquiries)
• Live Chat: Active 24/7, with support available in Bengali.
• Data Protection Requests: By logging into your account and navigating to the "Data Request" section.

Poker Online aims to respond to data-related requests within 30 days.